Groups Bookings Support Officer
18.5 hours
You are a highly organised and customer-focused individual with excellent communication and administrative skills. You enjoy working in a busy environment where no two days are the same and take pride in delivering a professional, efficient and friendly service to customers and colleagues alike.
Working as part of Tatton Park’s marketing team, you will support the end-to-end group bookings process, responding to enquiries, processing bookings and payments, coordinating information across teams, and helping to ensure Tatton’s group visitors receive an excellent experience. You will be confident managing a variety of administrative tasks, maintaining accurate records for Travel Trade contacts, producing correspondence and invoices, and supporting the smooth operation of the bookings function.
You will have good judgement, strong attention to detail, and the ability to prioritise competing demands while working within established procedures and deadlines. A proactive and flexible approach is essential, along with a commitment to providing high standards of customer service.
The successful candidate will have:
- Experience working in a customer service, sales, bookings or administrative environment.
- Strong verbal and written communication skills.
- Excellent organisational skills and attention to detail.
- Good ICT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
- Strong numeracy and literacy skills, including the ability to process invoices and booking information accurately.
- The ability to work effectively as part of a team and build positive working relationships.
- Good problem-solving skills and the ability to manage enquiries professionally and efficiently.
- A patient, professional and customer-focused approach.
- An understanding of confidentiality, data protection and information handling requirements.
- The ability to converse confidently with customers and provide clear, accurate written and verbal communication.
For any questions about the job role please email caroline.jackson@cheshireeast.gov.uk
Job Types: Part-Time, Permanent
Hours: 18.5 per week
Salary: From £24,796 Pro Rata Per Annum
Find out more or apply here
Marketing Assistant
37 hours
We're looking for a creative, organised and enthusiastic marketing professional with a particular flair for social media and content creation, who is passionate about promoting visitor attractions and delivering engaging marketing campaigns.
You will have experience working in a marketing environment, with knowledge of digital marketing, advertising, media relations, promotions and print production. You'll be confident creating and coordinating high-quality marketing materials, managing content across digital channels, and supporting campaigns that increase visitor engagement and sales. You will have a good understanding of current digital marketing trends and best practice. You'll be confident producing engaging content, supporting online campaigns, and using insights and analytics to measure performance and identify opportunities to increase reach, engagement and visitor numbers.
Working closely with colleagues, external partners and customers, you'll have excellent interpersonal and communication skills, with the ability to build positive working relationships and represent Tatton Park professionally. You'll also be comfortable analysing market research, maintaining databases, monitoring campaign activity and supporting the effective management of marketing budgets and administrative processes.
We're looking for someone who is organised, proactive and adaptable, with the ability to manage multiple projects and meet deadlines in a fast-paced environment. A keen eye for detail, strong creative skills and a commitment to delivering excellent customer engagement are essential.
The successful candidate will have:
- Experience working in a marketing environment, with exposure to digital marketing, advertising, promotions, media relations and/or print production.
- Creativity and design skills, with the ability to produce engaging promotional materials and marketing content online and offline.
- A good understanding of digital marketing, online advertising and content marketing principles.
- Experience managing or supporting social media platforms such as Facebook, Instagram, X, LinkedIn, TikTok or similar. Knowledge of social media management tools, analytics and audience engagement techniques.
- Strong content creation skills, including writing engaging copy, creating visual content and supporting digital campaigns.
- Excellent interpersonal, written and verbal communication skills.
- The ability to build effective working relationships with colleagues, customers and external organisations.
- Strong organisational skills and the ability to manage multiple priorities and meet deadlines.
- Good analytical skills, with experience using market research and customer insights to support marketing activities.
- Competent ICT skills, including Microsoft Office applications and digital marketing platforms and CMS systems.
- A flexible approach to work and a commitment to delivering excellent customer service.
- The ability to converse confidently with customers and stakeholders
For any questions about the job role please email caroline.jackson@cheshireeast.gov.uk
Job Types: Full Time, Permanent
Hours: 37 per week
Salary: From £26,403 per annum
Find out more or apply here